Frequently Asked Questions

To provide online help, we have a list of answers to frequently asked questions.  If you have a question that isn’t on our list, you can email us at Email Sales and we’ll be happy to assist you.

1. What should I expect to happen once I place an online order?

   When your order is received, it will be processed within 24 hours. You will automatically be sent an email confirming your order has been received within a short period after placing your order. If you do not receive an automatic email confirmation, please contact us to see if we have received your order. You'll also be sent an email if any item on your order is sold-out or on backorder.
   [Top of Page]

2. Why isn’t my browser working with your site?

   Ordering from our site requires the use of an SSL-compliant browser. We recommend using Netscape 4.0 or later, or Microsoft IE 3.02 or later. For AOL users, either the 3.0 or 4.0 AOL client for PCs or the 4.0 AOL client for Macs is recommended. Also, your browser preferences must be set to accept "cookies." For more information on this, please see "Browser Requirements."
   [Top of Page]

3. Why is my order empty?

   Your browser could be configured to not accept "cookies." This site uses cookies to keep items added to an order "attached" to the correct shopper. Cookies also save you from having to type in all of your billing information every time you order an item. You can change your browser option to accept cookies in the preferences. Or, call your order in at 1-800-419-2047 with the item numbers listed beside the product descriptions.
   [Top of Page]

4. How do I know if ordering online is secure? What are you going to do with my name and order information?

   We encrypt all your information when placing an order online, transmitting over the Internet using SSL. When your browser is in secure mode, you will notice a blue bar at the top of the page and an unbroken key or lock at the bottom left corner of the page. Lamination Station does not rent or sell information we get from Web orders or email registrations to third parties. For more information, see our "Security and Privacy Statement."
   [Top of Page]

5. How do I order online?

   We strive to make it as easy as possible for you to order. When shopping online, simply add an item to your order from any product page by clicking on the price show in blue, clicking on "Buy" buttons, or shopping cart icons. Then, follow the on-screen directions. You can always call us at 1-800-419-0247, or fax us at 1-877-596-0577. We do accept international orders online. For more detailed information, please see "How to Order Online" under Customer Service.
   [Top of Page]

6. Which credit cards do you accept?

   We accept Visa, MasterCard, American Express, NOVUS (Discover), and all Government Purchasing cards such as IMPAC and SmartPay. For your protection, we always verify that your information is correct. Therefore, we cannot accept credit cards from banks that don't allow address verification over the internet.
   [Top of Page]